ALROSA BENEFIT – Loyalty program of JSC ALROSA Airlines ALROSA
BENEFIT,
ALROSA BENEFIT Loyalty Program (hereinafter referred to as the
Program) – program loyalty for legal entities and individual entrepreneurs,
determined by these Rules. Participation in the Program provides
Participating companies have the opportunity to collect Points on a single
Account participating company for the purchase of Products, and also use
Points for purchasing premium air tickets and premium Additional JSC
services ALROSA Airlines. The Program is managed by JSC Airline ALROSA
(hereinafter referred to as the Organizer). The opportunity to collect
Points is realized when issuing tickets under the conditions specified in
these Rules.
ALROSA BENEFIT Cashback – return of funds expressed in bonus points
accrued to the Company Account of the Program participant based on the
amount of tariffs purchased air tickets for JSC Airline's own scheduled
flights ALROSA. Cashback is not cash.
Diamond Mile is a program operated by JSC ALROSA Airlines frequent
flyer incentives (FLP), allowing you to accumulate miles.
Program Administrator – authorized by the participating company an
individual who carries out the necessary actions to implement Programs on
behalf of, on behalf of and in the interests of the participating company.
The administrator can be an employee of the participating company or another
individual a person authorized by the participating company. Administrator
registers company participating in the Program, manages the “Employees”
directory participating company" (list of employees of the participating
company, Points for flights which will be accumulated on the account of the
participating company) and information about participating company, creates
requests for reservations and awards air tickets and premium Additional
services provided by JSC ALROSA Airlines transfers the necessary documents,
etc. AdministratorPrograms can be provided to other employees of the
participating company the ability to independently issue tickets within the
Program.
Points – program units of account awarded to the participating
company and used by it in accordance with these Rules. Accrued Points can be
used to receive awards under the Program.
Participant code – a unique code of the participating company,
assigned when registration in the Program. A unique code is assigned to the
Participant after registration in the Program.
Company participant of the ALROSA BENEFIT loyalty program
(participating company) – legal entity (or individual entrepreneur),
registered in the Program.
Barter – a contract of exchange.
Rules – Rules and conditions of the ALROSA BENEFIT loyalty program.
Premium is a service provided by ALROSA Airlines JSC, issued for
account of accumulated Points.
Award ticket - type of Award - air ticket for regular flights of JSC
ALROSA Airlines, issued using Points.
Premium additional service – type of Award – Additional service of
ALROSA Airlines JSC from the established list, issued for account of
accumulated Points.
Products of JSC ALROSA Airlines – service of JSC ALROSA Airlines for
passenger transportation, including transportation of passenger luggage and
manual luggage, and Additional services of ALROSA Airlines JSC - services,
provided and ordered additionally in connection with the flight and or
flight time (for example, transportation of excess baggage, seat selection
increased comfort, other services available for purchase). Next Products of
JSC ALROSA Airlines and Other products may (by context) collectively
referred to as the “Products”.
Additional services of ALROSA Airlines JSC – the participant can
purchase additional services on general terms, outside the scope of the
Program, according to the rules published on the official website of JSC
ALROSA Airlines.
Own regular flights of JSC ALROSA Airlines – own flights of JSC
ALROSA Airlines operated on schedule.
Official website of JSC ALROSA Airlines is a web resource located at
the address
https://www.aero.alrosa.ru/.
Program Service Center (Service Center) – Service Center companies
participating in the Program, where information about participating
companies, and where they can contact by email. address:
bilet@aero.alrosa.ru
For the purposes of this Program, employees of participating companies also
include persons who have employment and/or civil contracts for performance
of work or provision of services, as well as other individuals:
owners/shareholders, members of its management bodies (board of directors,
board); business partners (consultants, auditors, etc.),
Directory “Employees of the participating company” – information
about employees participating companies for whose flights Points are
credited to the account participating company.
Account of a company-participant – Account of a company-participant
of the Program, on which stores data about the participating company,
accrued Points and history transactions. A company account is created after
the registration of a participating company in Program.
Transaction – an operation on the company account, consisting of
accrual or debiting Points.
Rules for air transportation of passengers, baggage and cargo OA ALROSA
Airlines(Transportation Rules) – current Rules for air transportation of
passengers, baggage and cargo of JSC ALROSA Airlines, published on the
official website of JSC ALROSA Airlines.
Rules for applying the tariff – current rules for applying the JSC
tariff "ALROSA Airlines", according to which the tariff is formed, and also
the conditions for exchange and return of air tickets published on the
official website of JSC ALROSA Airlines.
1. General provisions
1.1. These Terms and Conditions (hereinafter referred to as the Rules)
govern the main provisions and principles of operation of the Program.
Careful Study of these Rules is the exclusive prerogative of each
participating company Programs.
1.2. The organizer of the Program is JSC ALROSA Airlines (“6R”), Russian
legal entity created in accordance with the law Russian Federation, whose
main activity is air transportation (TIN 7805004321, OGRN 1047806033626,
address: 678170, Russia, Sakha Republic (Yakutia), Mirny, st. Airport,
office 24 (hereinafter referred to as ALROSA).
1.3. These Rules are valid from the moment of publication on the official
website of JSC ALROSA Airlines. The Program Organizer reserves the right to
the right to change the Terms and Conditions of the ALROSA BENEFIT Program
(hereinafter referred to as Program), including cancellation of the Program,
both with prior notice this, or without it, in the manner provided for by
these Rules and current legislation.
1.4. In order to ensure timely acquaintance with changes to these Rules,
messages about this, as well as the text of these Rules and amendments to
them are published on the official website of JSC Airline ALROSA" (link).
2. Participation in the program
2.1 General information
2.1.1. A company participating in the Program can be legal entities or
individual entrepreneurs (IP) who are residents of the Russian Federation
Federations, excluding travel agencies/sales agencies tickets / other
companies (IP) carrying out (as the main or as one of the types) commercial
activities in the field of sales services, registration of air tickets,
consolidator services (services for organizing sales air tickets, providing
access to airline seat resources and similar activities in the field of sale
of airline tickets), services for organizing events and trips
2.1.2. To participate in the Program, the Program Administrator must
complete registration process.
2.1.3. Any actions of the Program Administrator specified in the application
for participation, as well as persons acting on behalf (from e-mail) of the
Administrator Programs, the Program Organizer regards as actions taken from
name of the participating company. The Program Organizer is not involved in
any way in disputes between the Program Administrator and the participating
company regarding actions in the Program, goals and procedure for use by the
participating company Points and reward tickets.
2.1.4. By providing your data, the company participating in the Program
agrees with the fact that the Organizer has the right to use them to realize
the interests participating companies under the Program.
2.1.5. The Program Organizer reserves the right to refuse registration as a
member company of any company (IP) without specifying reasons.
2.2 Registration in the program
2.2.1. Registration as a company participating in the Program is free. By
registering in the Program, the participating company confirms agreement
with the terms of the Program, including consent to receive information
about Program using the contact information provided.
2.2.2. Registration in the Program is carried out by sending a completed
applications and company cards to the address bilet@aero.alrosa.ru
2.2.3. To obtain full access to the Program you must:
2.2.3.1. Print the application form and certify the document with the
signature of the manager / authorized person and put the seal of the
company/individual entrepreneur. participating companies without a stamp on
the application form, registration may be denied or they Additional
documents may be requested to clarify the status.
2.2.3. Send to the Organizer by email
bilet@aero.alrosa.ru scanned copies of the following documents:
-
-
a signed application with the seal of the participating
company (IP);
-
certificate of registration of a legal entity or individual
entrepreneur in the tax authority, with indicating the OKVED
code and the legal address of the company (for residents of
the Russian Federation);
-
a valid power of attorney for the person signing the
application (if the application is not signed by the head of
the company (the individual entrepreneur himself) and not
person who has the right to act on behalf of the company
without powers of attorney).
2.2.4. After successful verification of the above electronic documents The
Organizer provides access to the Program, about which by email A letter is
sent to the Program Administrator. If there is any doubt about the powers of
the person who signed the application or the Program Administrator, The
organizer may request additional documents on credentials and register only
after providing such documents.
2.2.5. The participating company is responsible for the accuracy provided
documents and information. Providing false documents and data, including for
the purpose of obtaining unjustified benefits through forgery or fraud,
entails criminal penalties under applicable law, administrative, civil
liability (in particular, in the form compensation for losses caused by this
to JSC ALROSA Airlines).
2.2.6. The Organizer within the framework of the Program reserves the right
to request confirmation of affiliation with the participating company of any
passenger who a ticket has been issued as part of the Program, including
confirmation of availability labor (civil law) contract between the Employee
and participating company, other affiliation) and in the form and
composition of the data, determined at the discretion of the Organizer.
The Organizer also has the right to request a copy of the passport from the
participating company head of the company (IP) (with data on last name,
first name, patronymic, number, passport series, issuing authority and date
of issue), as well as in case of signing applications by a person acting
under a power of attorney - additionally a copy of the passport this person
with the same data.
2.2.7. If within 15 working days from the date of sending the request, the
participating company will not provide the Organizer with confirmation of
availability labor (civil law) contract between an employee and
participating company and/or other data, at the discretion of the Organizer,
confirming that the passenger belongs to the participating company, then the
Organizer has the right to block the issuance of award tickets and the
issuance of award Additional services to the participating company.
2.3 Member's company account
2.3.1. The account of the participating company and the Points recorded on
it cannot be combined with accounts and Points of other companies
participating in the Program or participants in other programs and projects
of JSC ALROSA Airlines (programs incentives for individuals (passengers),
legal entities and/or their employees (in particular, cashiers), corporate
clients, etc.).
2.3.2. If there is any suspicion of unauthorized use of the Account The
participating company must immediately notify the Program Service Center at
bilet@aero.alrosa.ru.
2.3.3. The organizer reserves the right to periodically send To the Program
Administrator a statement with information about the status of the Account
participating companies and newsletters.
2.4 Changing data about the participating
company
Each participating company is responsible for timely changes organization
data.
2.5 Payments for Products
2.5.1. Payments are made by bank cards or by bank transfer, by transferring
funds to the bank account of JSC Airline ALROSA.
2.5.2. Participants of the Program can make payments for the registration of
Products by transferring funds using bank details after invoicing.
2.5.3. With the Price List of fees, rules for their collection and features
registration of Products can be found on the official website of the JSC
ALROSA Airlines
https://www.alrosa.aero/for-passenger/agency-prices/.
3. Points
3.1 General information
3.1.1. Points are the basic unit of payment for award tickets and services
of JSC ALROSA Airlines in the Program. If at checkout premium ticket
(Additional service) will not be specified by the Organizer otherwise, one
Point is equal to one Russian ruble. However, Points for no reason cannot be
converted into rubles or other currencies. Points cannot be an independent
object of purchase and sale or barter in any relationship between the
Organizer and participating companies or participating companies among
themselves, nor in relations between participating companies, employees and
any other persons.
3.1.2. Cashback is carried out for paid and actually completed employees of
the company participating in the Program fly on regular flights of JSC
ALROSA Airlines.
3.1.3. JSC ALROSA Airlines reserves the right to provide methods additional
to those specified in these Rules accumulation and write-off of Points.
Relevant information about all changes will be published on the official
website of JSC ALROSA Airlines.
3.1.4. Cashback when issuing tickets by the Program Administrator / employee
the participating company is accrued if the following conditions are met:
3.1.4.1. pre-submitted application for registration of transportation with
email addresses of employees authorized by the participating company,
3.1.4.2. timely payment of the booked flight by bank card or by account.
3.1.5. The crediting of points to the Participating Company Account does not
prevent possibility of simultaneous crediting of miles to a personal account
in the program "Diamond Mile" according to the terms and rules of the
"Diamond Mile" program.
3.2 Accumulation of points
3.2.1. Cashback is provided only for those air tickets that were acquired
from the date of registration of the participating company, as well as only
provided that an actual flight was made using such an air ticket passenger.
3.2.2. Cashback is accrued from the cost of the tariff paid in cash funds
(fees and taxes are not taken into account).
3.2.3. Организатор, по своему усмотрению, имеет право начислить баллы на
счет компании-участника за участие в проводимых Организатором (или его
аффилированными лицами) различных мероприятиях и акциях рекламного или иного
характера.
3.3 Features of scoring points
3.3.1. Points for unused air tickets (not completed flights), are not
accrued, regardless of the reason for which the passenger did not carry out
flight.
3.3.2. If the air ticket was purchased under the Program, but an employee of
the participating company, on the initiative of the carrier, was forced
transferred from the flight of JSC ALROSA Airlines and, as a result, carried
out flight on another airline, Points can be awarded in the following
manner: specified in clause 3.4.3 of these Rules.
3.3.3. Points are credited to the participating company's account within 15
business days days after the completed flight.
3.3.4. Points are not awarded to children (under 18 years of age).
3.4 Restoring unaccounted points
3.4.1. Unaccounted points are accrued only if they are not taken into
account due to the fault of ALROSA Airlines JSC (technical failure,
unavailability of work website, etc.). Accrual of points previously
unaccounted for due to the fault of the participating company remains at the
discretion of the Organizer, except for the case specified in clause 3.3.2.
3.4.2. In order to accrue unaccounted Points for flights, the participating
company must contact the Program Service Center. In this case, the Service
Center The program may request from the participating company the documents
necessary for solutions to this issue.
3.4.3. In the case specified in clause 3.3.2 of these Rules, the
participating company may send a request for the accrual of Points
corresponding to the purchased air ticket, if the incident occurred due to
the fault of JSC ALROSA Airlines, the presence of which is determined in
accordance with current legislation RF. In this case, the participating
company must send a short description what happened along with a copy of the
air ticket and a copy of the boarding pass addressed to Service Center of
the Program within 60 (sixty) days from the date the event that occurred.
3.5 Validity period of accrued points
3.5.1. Points are valid until the end of the year in which they were earned,
plus 1 (one) subsequent calendar year.
3.5.2. To extend the validity period of Points specified in clause 3.5.1 by
another 1 year, it is necessary to complete at least 5 (five) during the
last year flights on JSC ALROSA Airlines' own regular flights (without
accounting for codeshare and interline flights of partners), otherwise the
Points will be written off.
3.5.3. Points for the previous period are written off annually on January
15th.
3.6 using accrued points
3.6.1. Points can be used to obtain an Award.
3.6.2. The list of Awards may be expanded in relation to that presented in
the text of these Rules. Information about such changes will be published on
official website of JSC ALROSA Airlines.
3.6.3. Award availability may vary by date, season and destination (flight
route). The organizer does not guarantee the possibility of receiving any
Prizes at any time.
4. Registration of awards
4.1General information
4.1.1. If there are Points on the Participating Company Account,
Administrator Programs have the right to issue an Award ticket for a flight
of JSC ALROSA Airlines and/or purchase Premium additional services from the
established list. Receipt of the Award is possible only at the Program
Service Center.
4.1.2. All Points used to earn a specific Award must be debited from one
Account of the company participating in the Program. No payment allowed
Rewards Points from multiple accounts.
4.1.3. Award tickets and/or Additional services purchased for Points cannot
be transferred to another person, transferred or assigned to another person.
4.1.4. Award ticket and/or Additional services purchased for Points may be
canceled if issued using Points collected from violation of these Rules.
4.1.5. Award tickets and/or Additional services purchased for Points cannot
be sold, purchased or exchanged for material assets. If used in this manner,
the ticket and/or additional service may be canceled, and the person who
carried out these actions the participating company is excluded from the
Program.
4.1.6. The award can be issued to any individual at its discretion
participating company.
4.1.7. Points are debited from the participating company's Account at the
time of booking award ticket and/or Additional service purchased with
points.
4.2 Award tickets
4.2.1. Premium air tickets for flights on JSC regular flights "ALROSA
Airlines" can be registered in exchange for writing off the corresponding
number of Points from the Participating Company Account. All taxes and fees
are paid additionally only in cash (cash/non-cash payment).
4.2.2. The Program does not provide for the issuance of an award ticket for
passengers for whom the Transportation Rules provide for a special procedure
registration of transportation documentation for special category
passengers, requiring, in particular, prior agreement with the carrier:
unaccompanied child, passenger transporting an animal (only permitted
according to the Rules for the Transportation of Animal Types), passengers
with disabilities and persons with restrictions on life activities, etc.
4.2.3. For tickets and Additional services purchased with Points, The
general Rules for the application of tariffs of JSC ALROSA Airlines apply.
4.2.4. Issuance of premium tickets for subsidized and special tariffs are
prohibited.
4.3 Premium additional services
Additional services of ALROSA Airlines JSC, which can be purchased for
Points:
-
transportation of excess baggage (extra baggage space);
-
preliminary reservation of a seat in the aircraft cabin;
-
choosing a place of increased comfort;
-
provision of special meals on board;
-
upgrade to service level (to business class).
4.4 Additional payment terms
4.4.1. If the conditions of transportation change, additional payment is
possible only in cash means. Additional payment with points for the exchange
operation, as well as any additional payments for ticket, in case of
increase in its cost, is not provided.
4.5 Partial payment
4.5.1. Partial payment for additional services of ALROSA Airlines JSC Points
are not possible.
4.6 Points return conditions
4.6.1. For award tickets and services that were purchased using Points and
from the provision, which the passenger then refused, Points are returned
according to General Rules for the application of tariffs of JSC ALROSA
Airlines. The cost of such services in monetary equivalent are not paid/not
paid to the participating company is reimbursed. The cost of unused sections
of the route is not refundable. When changing the route at the initiative of
JSC "ALROSA Airlines" in the event of a reduction in the cost of the new
route, the difference in points is returned to the account of the company
participating in the Program within 15 working days after receiving an
appeal with a description of the situation and attached scanned copies of
airline tickets and boarding passes. In case of increase in cost route on
the initiative of ALROSA Airlines JSC additional points with participating
companies are not written off.
5. Modification, suspension and cancellation
Programs
5.1. The organizer reserves the right to cancel or change all the Program or
any part thereof at any time with prior notice this, and without it. These
changes take effect upon posting. relevant information on the official
website of JSC ALROSA Airlines.
5.2. In case of cancellation of the Program:
5.2.1. All Points accumulated by a company participating in the Program may
be cancelled. ALROSA Airlines JSC is not responsible for any losses or
damages resulting from changes or cancellation of the Program (in including
when, in the event of the upcoming termination of the Program, the amounts
the accumulated Points are not enough to purchase an award ticket or premium
Additional service provided by ALROSA Airlines JSC, The organizer does not
pay or otherwise compensate for the cost such Points).
5.2.2. Award tickets issued in accordance with the provisions of these Rules
and issued before the date of cancellation of the Program may be used during
the validity period of the tickets.
5.3. The route network and flight schedule of JSC ALROSA Airlines can change
at any time. With these changes, the participating company will be able to
read on the official website of JSC ALROSA Airlines.
5.4. The Organizer may change and exclude any tariffs and Awards. The
participating company will be able to familiarize itself with these changes
at official website of JSC ALROSA Airlines.
6. Termination of participation,
disqualification or removal of a participating company from the Program
6.1. Upon termination of a company's participation in the Program, all
accumulated Points are cancelled.
6.2. The Organizer reserves the right to exclude from the Program any person
registered as a member company with temporary or permanent prohibition of
registration in the future and cancel all accrued Points in the event
violation of the Program Terms and Conditions or suspicion of such violation
on the part of the participating company (in particular, if a person
registered in the Program cannot be a participant in the Program according
to its terms). Grounds for exclusion of a participating company, in addition
to other things, may be a collection of Points in violation of these Rules,
as well as publication by him (or on his behalf) in open Internet resources
and other sources of offers to buy/sell Points, award tickets, premium
Additional services, both with and without indication logo of JSC ALROSA
Airlines.
6.3. The company participating in the Program is obliged to adhere to and
strictly implement Terms and conditions of the Program, and comply with all
terms described in Program.
6.4. Persons selling or exchanging Awards are liable for damages and costs
incurred by ALROSA Airlines JSC and are obliged to reimburse these costs,
expenses, losses.
6.5. The Organizer reserves the right to verify Accounts companies
participating in the Program, including temporary suspension of Accounts
companies participating in the Program, as well as partial or complete
restrictions various Transactions.
6.6. In case of cancellation of the Program, award tickets issued in in
accordance with the provisions of these Rules and issued before the date of
cancellation Programs can be used during the validity period of the tickets,
and Additional services purchased with Points before the Program
cancellation date, will be provided in accordance with the rules for their
provision.
6.7. The Organizer reserves the right to exclude from the Program
participating company, if within 3 (three) years from the date of
registration participating company or has had no purchases since the date of
last purchase Products.
7. Other
7.1. All relationships between JSC ALROSA Airlines and company participating
in the Program are governed by these Rules.
7.2. To the extent not regulated by the Rules of this Program, as well as
other Rules listed above in the text, the relationship between JSC ALROSA
Airlines, the participating company and the passenger are regulated in in
the manner established by the legislation of the Russian Federation.
7.3. If the provisions of the Rules and regulations of the JSC ALROSA
Airlines contradict current legislation, The current legislation of the
Russian Federation applies.
7.4. The relationship between JSC ALROSA Airlines and passengers whose
tickets were issued under the Program, in the part that does not contradict
the Rules of this Program, are governed by the Rules of carriage and the
rules for the provision of Additional Services of JSC ALROSA Airlines,
published on the official website of JSC ALROSA Airlines.
7.5. The place for consideration of possible disputes arising within the
framework of the implementation of the Program is the Arbitration Court of
the Republic of Sakha (Yakutia) in accordance with the procedural law of the
Russian Federation.
7.6. Unless otherwise provided by these Rules, disputes related to
participation in the Program are resolved through the claims procedure.
7.7. The participating company guarantees the consent of employees and other
individuals participating in the Program to the processing of their personal
data and instructs the Organizer to process this data to the extent
necessary for the purposes of implementing the Program. In particular, the
participating company guarantees the consent of employees and other
individuals to the transfer of personal data on the existence of labor
(civil) relationships to the Organizer. Failure to provide the Organizer
with the confirmations stipulated by clause 3.2.8 of the Rules with
reference to the fact that employees / other individuals have not given the
necessary consent to this may be an independent basis for excluding the
participating company from the Program.
7.8. These Rules apply to all companies participating in the Program without
exception. Participation in the Program is a confirmation of the participant
company's due familiarization with and consent to all provisions of these
Rules.
7.9. The Program may apply special and additional Rules, set out in further
documents of the Program and published on the official website of JSC ALROSA
Airlines and in other information materials of the Program.
WARNING! FLIGHT SEGMENTS MAY NOT BE USED IN SEQUENCE.
IF YOU DO NOT USE ONE OF THE ROUTE SEGMENTS WITHOUT NOTIFYING THE
CARRIER, ALL SUBSEQUENT FLIGHT SEGMENTS WILL BE CANCELED.
English
Русский
